Gray Dragon Airsoft - Airsoft Guns, Airguns, Paintball Markers and More

1) General Return Policy

New, unused products in original packaging may be returned for refund or exchange within 20 days of delivery.
Returns received after 20 days but within 30 days require management approval and may incur a 20% restocking fee.
All returns require a valid Return Merchandise Authorization (RMA) from Customer Service before shipping.
Items must be returned in like-new condition with all original accessories, manuals, and tags.
Products missing packaging, damaged, or showing use may be subject to a 15%+ restocking fee or rejection.

Defective items reported within 15 days of delivery are eligible for repair, replacement, or refund at our discretion.
Contact Customer Service immediately to report defects and obtain an RMA number.
We provide a prepaid return label for defective products purchased directly from Gray Dragon Airsoft.
Warranty excludes misuse, improper handling, or use of incorrect ammo.
Airsoft guns priced under $5 are not covered by warranty.
Defective guns over $5 may require return for inspection prior to refund or replacement.

We are not responsible for warranty/service on items purchased from other retailers.
Direct warranty/service claims to the original manufacturer or seller.

Customers are responsible for return shipping unless the item is defective or we made an error.
Shipping and handling fees are non-refundable.
Prepaid labels only for defective returns purchased directly from us.

Items marked final sale (incl. ammunition and clearance) are non-returnable and non-refundable.
No cash refunds; refunds are credited to the original payment method only.

Submit the RMA Request Form to request your RMA number.
After approval, you’ll receive an RMA and detailed instructions.
Complete the Return Request Form to officially initiate your return.
Always use a traceable shipping method. Returns without a valid RMA will be refused and sent back at your expense.

Refunds are issued after inspection and approval of returned items.
Approved refunds will be processed to the original payment method within 30 days.
Processing times may vary due to banking and transit delays.

International customers are responsible for all duties, taxes, and shipping fees.
Returns must be initiated within 20 days of delivery and include valid proof of purchase.
Returns are subject to a 20% restocking fee.
Products must be returned in original, undamaged condition.

Inspect deliveries immediately upon receipt and report damage to the carrier within 48 hours.
Retain original packaging for claims; notify Gray Dragon Airsoft if a claim is denied.
We are not responsible for lost or stolen packages after delivery confirmation.
Ensure accurate and secure shipping addresses.

Gray Dragon Airsoft may update this policy at any time. Updates take effect upon posting. Please review regularly.

Email: graydragonairsoft@hotmail.com
Phone: (818) 941-9368
Location: Van Nuys, CA, United States